Production

To ensure I use my time and materials wisely, most products at From Inside Out are made to order.  Production time can vary based on production levels.   The current schedule for turnaround is as follows:

Please note shipping delivery estimates will be in addition to this time frame.

Rush Orders

I cannot guarantee that I’ll be able to accommodate your rush order, however, if my workload allows, I would be happy to try! Please note that I charge an additional fee for rush orders that is based on the product, quantity ordered, and time frame required. For more information, please contact Terri. Be sure to include "Rush Order" in the header of your email.

Shipping costs are at the expense of the client. Any promotions or discounts on shipping can be applied at checkout. Shipping discounts cannot be combined with other discounts.

Currently, we ship within Canada only.  Most packages are shipped through Canada Post with flat rate shipping based on order amount.  All orders are tracked and insured.  

*Local Pickup is in Regina, Saskatchewan.

 **RESTRICTIONS APPLY. Oversized (greater than 22 inches) and/or overweight (greater than 15lbs) will incur additional shipping charges. These charges will be added automatically at checkout.

Generally, orders arrive within 3-7 business days depending on your location, but please allow up to 10 business days for standard shipping orders.  

With shipping, we are at the mercy of the carrier. Since COVID, they have experienced major delays and backlogs especially during peak times in addition to the normal impact severe weather affects delivery times.  I do everything I can to make the shipping as seamless and safe as possible, but unfortunately once your order leaves my studio, it is outside of my control. I therefore cannot be held responsible for delayed packages, incorrect addresses or lost items.

International Orders

We occasionally will ship things overseas on a case-by-case basis. If you’d like to inquire about an international order, please contact Terri with “International Order Inquiry” in the header.

Wrong/Incomplete Delivery Address

If you suspect that you have made an error in your delivery address, corrections must be made before your order is dispatched.  Please contact Terri immediately.  If we have already shipped your item, we will not be able to refund or replace your order.

Damaged Items

Product quality and customer satisfaction are a top priority, and each situation is dealt with on a case-by-case basis.  Unfortunately, accidents and mistakes can happen. If there is an issue with your order, such as a damaged/defective item or a production error, please contact Terri within 72 hours of delivery. Anything after the 3 days will not be the responsibility of From Inside Out Creative Studio.

If the order was damaged due to delivery, I will need photos of the damaged item, as well as photos of the box the damaged item was shipped in. We must have the images in order to notify the shipping company and file the necessary damage claims. After claim is presented to the shipping company, we will arrange to have damaged items and their packaging inspected, returned and replaced. IMPORTANT: Please keep original shipping packaging your item was received in, as they are needed for inspection.

Returns

Due to the handmade & customized nature of my products, as well as the made to order production, I do not accept returns or exchanges.  Please review all items carefully before a purchase is made as all sales are final.  If you are unhappy in any way, please contact me.

Gift Cards

Gift cards are non-refundable and have no cash value.

Cancellations

Any order cancellations must be done within 24 hours of the order being placed. Cancelled orders are subject to a 5% processing fee from the payment processor.  Please contact Terri with your order number and reason for cancellation.  Orders placed beyond 24 hours have begun production and cannot be cancelled.

Occasionally, certain product design or sizes will not be complimentary with the handwriting or artwork chosen.  In this case, you will be contacted with alternative options such as product size, orientation or design.   This may incur in additional charges.  If you chose not to proceed, your order will be cancelled and refunded in full.

Any order not able to be fulfilled at my discretion, will be cancelled and issued a full refund.